How looksoftware supports its customers and partners

Posted by Rasmiya Cader on Oct 2, 2013 11:30:00 AM

   

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looksoftware provides support for software development tools that are, in turn, used by our customers and partners to create customized solutions.


looksoftware combines superior service and quality products with the technology oriented support customers and partners need. Our support team comprises of highly experienced technical support consultants who are located in different parts of the world to cater for the needs of our user base. A maximum of 24 hours response is provided however critical items are escalated and expedited.

Customers and partners may email or call our support department with their questions, problems or feedback. All support items are allocated a unique support Item# that is used to track the item. At any time customers can check the status of reported issues by referring to that number.

Customers will receive notification of new software releases directly if the release contains features or bug fixes specifically reported by them. Notifications will also be released via a post to a forum as well as customer/partner newsletters where appropriate.

 

What other Self Help Options can looksoftware offer?

looksoftware provides the following self-help options for customers and partners :


Forum 

www.looksoftware.com/customer-area/forum.aspx

  • The forum is moderated by looksoftware Staff however intended for users to share information including samples and ideas on how to tackle specific issues.
  • The forum is monitored by regular users and developers so that one may even end up with an answer from someone else including the creator of the functionality rather than the regular support team.

 


Knowledge Base (FAQ’s):

Our knowledge base is on line and available to all registered customers. To access commonly asked questions and answers in the knowledge base, click on the register link given below:

http://www.looksoftware.com/customer-area/knowledge-base.aspx

 

Videos

Customers who don't have the option of training or want to learn more advanced features of the product looksoftware have a video library. The video library in the website is constantly updated with new videos. There is a suite of introductory and educational videos that help customers and partners understand our products and features. These videos can be found in the learning center on the looksoftware website: 

www.looksoftware.com/learning-center/videos.aspx

 

Technical White Papers

We have other resources available on our website including technical white papers and case studies. Our website has a site-wide search. Type in a keyword it will search all areas and white paper sections: 

www.looksoftware.com/customer-area/white-papers.aspx

 

Support Touch Points

Telephone Support

  • Head Office (Melbourne) : +61 3 9535 4444
    (after hours voice message service is available)
  • Emergency Support (USA) : +1 (949) 528 3869

Please Note: Emergency Support is only provided to cater for issues of a critical nature such as expired licenses or other issues that prevent the use of software within a production environment. Normal support channels should be attempted before the emergency number is used.

Email: support@looksoftware.com 

Website form: www.looksoftware.com/customer-area/support-request.aspx

 

Quality support services are the key to improving the customer’s experience while they are evaluating, developing, using and in maintenance of our products. We believe in developing lasting relationships with customers and partners. If you are looking to discover the benefits of being a looksoftware customer and want to learn more, request an assessment today.

Get your free assessment

 

Topics: lookserver, newlook, looksoftware